i-Soft Joint Stock Company is committed to protecting customers’ personal information and data when accessing and using the website i-Soft.com.vn. This policy explains how we collect, use, store and protect information.

Purpose of collecting information

We collect information from customers to:

• Provide products, services and digital transformation solution consulting.
• Improve website quality and user experience.
• Send technical information, quotes, documents or support upon request.
• Serve customer care and related marketing activities.

Scope of collection

Information may include:

• Full name, email, phone number, company name, job position.
• Content of exchange, consultation request, technical information you provide.
• Technical data when accessing the website (cookies, IP address, device, browser).

We do not collect sensitive data unless you actively provide it during the work process.

How to collect

• Through the contact form on the website.
• Via email, phone or when customers download documents/register for demos.
• Automatically through cookies and website analysis tools.

Use of information

Information is used to:

• Respond to requests and provide services.
• Send quotes, technical documents or notifications related to i-Soft products.
• Upgrade features and system security.
• Analyze user behavior to improve the website (without invading privacy).

We do not sell or share information with third parties for commercial purposes.

Data storage and protection

• Data is stored on i-Soft’s secure system or a reputable service provider.
• We apply technical and organizational measures to protect data from unauthorized access, loss or leakage.
• Only authorized personnel are allowed to access the data.

Sharing information with third parties

We only share information in the following cases:

• When the customer agrees.
• When the implementation partner is necessary to support the service (and comply with security).
• When there is a request from a state agency according to legal regulations.

Customer rights

Customers have the right to:

• Request to view, edit or update personal information.
• Request to delete data from our system.
• Refuse to receive marketing emails at any time.

Cookies

• The website uses cookies to:
• Remember your choices and experiences.
• Analyze traffic and optimize the interface.
• You can disable cookies in your browser settings if you want.

Changes to the policy

i-Soft reserves the right to update this policy at any time. Any changes will be announced on the website.

Contact information

• i-Soft Joint Stock Company
• Website: i-Soft.com.vn
• Email: info@i-soft.com.vn